The 107 questions guests actually ask

1. Property basics

1. What's the exact address, and does the Google Maps pin land on the right door?
2. Which floor is it on, and is there an elevator?
3. What name is on the doorbell or intercom?
4. How do guests recognize the building from the street? A photo of the front door beats a paragraph.
5. Is there anything about the building a guest with two suitcases should know in advance? Courtyard entrances, steep stairs, cobblestones.

From a real Copenhagen review: "No instructions on the check in (it is the left door on the ground floor)."

2. Arrival & departure

6. What time is check-in, and what happens when the flight lands at 9 am?
7. Can guests drop bags before check-in? Where?
8. Where exactly is the key or lockbox, and what's the code?
9. What should a guest do if the code doesn't work or the smart lock battery is dead?
10. What time is check-out, and is late check-out ever possible?
11. What needs to happen before guests leave? Keys, windows, heating, trash.

"The only way to check in was via a machine, and it was frozen. One of us called the provided contact #, and was hung up on."

17.4% of Copenhagen listings score below 4.8 on check-in. It is the single weakest subscore in the city, and the most preventable.

3. House rules

12. Are parties or events allowed, and what counts as one?
13. Can guests bring visitors who aren't on the booking?
14. Are pets allowed? Are there house pets guests might meet?
15. What are the quiet hours, and how thin are the walls really?
16. Shoes on or off?
17. Where is smoking allowed, if anywhere? Does the balcony count?

4. WiFi, entertainment & technology

18. What's the wifi network and password, exactly as typed, capitals included?
19. Where's the router, and how do guests restart it?
20. Which remote turns on the TV, and which button reaches Netflix?
21. Can guests log into their own streaming accounts? Should they log out at check-out?
22. Is there a speaker or smart-home device, and how does it work?
23. What's the backup plan when the wifi can't carry a video call?

"Wifi password not provided despite requesting again and again."

5. Kitchen & dining

24. How does the stove turn on? If it's induction, where is the child lock?
25. What do the oven symbols mean?
26. How does the dishwasher start, and where are the tabs?
27. Which coffee machine is it, and which capsules or grounds fit?
28. Which staples are guests welcome to use? Oil, salt, spices, tea.
29. Where are the kettle, toaster, and wine opener?

"We could not figure out how the stove worked." Appliance confusion shows up over a hundred times in the review data. Every instance was preventable with two sentences.

6. Bedrooms & bathrooms

30. Where are the spare pillows, blankets, and linens?
31. How does the sofa bed unfold?
32. Which towels are for whom, and where are the spares?
33. Is there a hairdryer, and where?
34. Does the shower have a quirk? Pull this, turn that, wait 30 seconds for hot water.
35. Where does used linen go at check-out?

"It said it had a pull out sofa, but could not figure out how to pull it out so just slept on the sofa."

7. Laundry & cleaning

36. How does the washing machine work, and which detergent goes where?
37. Is there a dryer, or a drying rack somewhere?
38. Where are the vacuum, mop, and cleaning supplies?
39. What's expected of guests, and what does the cleaner handle?

"Could not figure out how to use the dryer."

8. Outdoor spaces & amenities

40. Is the balcony or terrace private or shared?
41. Can guests use the BBQ, and how does it work?
42. What are the courtyard or garden rules?
43. Where do cushions and the umbrella live, and what happens when it rains?

9. Parking & transportation

44. Where can guests park, and what does it actually cost per day?
45. Is there EV charging nearby?
46. How do you get here from the airport, and what does it cost?
47. Which app sells public transport tickets, and which zone is this?
48. What's the reliable taxi option?
49. How far is the center on foot or by bike?

10. Heating, cooling & climate control

50. How does the thermostat work, and how long does the place take to warm up?
51. Is there underfloor heating, and why does it feel cold for the first hour?
52. Is there AC or a fan for warm nights?
53. Which windows open, and is there a trick to them?

11. Safety & emergency information

54. What's the emergency number, and what's the exact address to give? In Denmark: 112.
55. Where's the nearest 24-hour pharmacy, and the nearest emergency room?
56. Where are the fire extinguisher and the first aid kit?
57. What should guests do when the smoke alarm chirps at 3 am?
58. Where's the fuse box, and which switch fixes a power cut?
59. Where's the water shutoff?
60. Which situations should guests call you about immediately, and on what number?

12. Waste & recycling

61. Which bin takes what, and where do the bins live? Danish sorting is a genuine puzzle for visitors.
62. What is "pant", and where do bottles go to get the deposit back?
63. Do collection days matter to guests? Bins out, bins in?
64. What about pizza boxes and things too big for any bin?

13. Local area information

65. What's the neighborhood like, in three honest sentences?
66. Where's the nearest supermarket, and when does it close?
67. Where's the nearest ATM, and do guests even need cash here?
68. Where's a good playground or a quiet park?
69. What does a normal evening sound like on this street? Set the expectation before the review sets it for you.

14. Daily necessities & shopping

70. Which nearby supermarket is cheapest, and which is best?
71. Where's the nearest pharmacy?
72. Where's fresh bread before 8 am?
73. What's open late, and what's open on Sunday?

15. Dining recommendations

74. Where would you send guests for breakfast or brunch?
75. Best coffee within a 10-minute walk?
76. Where do you take friends for dinner, one casual and one special?
77. What's the best vegetarian or vegan option nearby?
78. Where do locals get late-night food?
79. Which delivery apps actually deliver to this address?

Guests praise host recommendations unprompted in 4,458 Copenhagen reviews. A tip that's yours, not TripAdvisor's, is what gets quoted back in the review.

16. Activities & attractions

80. What's the one thing guests shouldn't leave without doing?
81. What do you do here with kids?
82. What's the rainy-day plan?
83. Where can you swim?
84. Which attractions need tickets booked ahead?

17. Shopping & local specialties

85. What should guests take home from here?
86. Where's the best food market?
87. Which local shops are worth a browse?

18. Bike & equipment rentals

88. Where do guests rent bikes, and what does a day cost?
89. Are child seats or cargo bikes available?
90. What are the three bike-lane rules that keep tourists out of trouble?
91. Are e-scooters legal here, and which app works?

19. Tourist information resources

92. Is the city pass worth it for a weekend?
93. Card or cash? Does MobilePay work for visitors?
94. Do people tip here?
95. What closes earlier than tourists expect?

20. Special property amenities

96. How do the hot tub or sauna work, and what are the rules?
97. Is there a game console, board games, or toys, and where?
98. Is there a crib or high chair, and how does it set up?
99. Does any amenity need a booking, a key, or a heads-up?

21. Seasonal information

100. What changes in winter? Darkness at 4 pm, heating habits, the cozy list.
101. What changes in summer? Long evenings, open-air spots, which window to crack at night.
102. What's open, and what isn't, around Christmas and public holidays?
103. Does the flat itself have a season? The upstairs that cooks in July, the window that drafts in January.

22. Additional information

104. What question have you answered twice this month? It goes in the guide. Today.
105. What's the one mistake every guest makes in the flat?
106. What do you wish guests knew before arriving?
107. Where do all these answers live, and will a guest at 11:48 pm actually find them there?